Return/Exchange Policy

For in-store purchase:

  • 30 days exchange only on purchases from Griffin outlet stores (Tanger Outlet Mall).
  • All other locations 7 days refund or 30 days exchange on all merchandise with original receipt and in original condition.
  • Cash refunds over $200 or debit refunds over $1000 will be refunded by cheque.
  • No refund or exchange on merchandise that is worn or scratched.
  • Items where additional discounts were negotiated, are final sale.
  • No refund or exchange on layaways, all special orders, family rings, custom made items, special order wedding bands and watches that are altered.

For online purchase:

  • Merchandise can be returned/exchanged in store or via insured post or courier to Head Office. The product must be received in its original condition with original receipt (unworn, unaltered, has not been sized).
  • 7 days refund or 30 days exchange from the date you receive.
  • The return package must include all original packaging including Diamond Ring Certificates, Warranties and Guarantees.
  • Online purchase send to Head Office for exchange/refund can only be approved after receiving and inspecting the merchandise.
  • Returns with no original package or product damaged will not be authorized.
  • The shipping charge is non-refundable and customer must pay return shipping using a trackable shipping method.

Please be aware:

  • All our women's rings come in standard sizes between 7 to 7 1/2 and can be sized up or down by 2 ring sizes with additional charges (depends on ring selection). Please refer to Repairs Guideline & Price List.
  • All our men's rings come in standard size 10 and can be sized up or down by 2 ring sizes with additional charges (depends on ring selection). Please refer to Repairs Guideline & Price List.
  • With a purchase of an EPP the ring can be sized once a year at no charge. 
  • If a ring has been sized, the merchandise is no longer acceptable for exchange or return. 

Please inform us before you ship!

  • Please call Griffin Head Office Location 905-882-0004 OR complete the form on Contact Us page informing that you would like to return the product.