For in-store purchase:
- 30 days exchange only on purchases from Griffin outlet stores (Tanger Outlet Mall).
- All other locations 7 days refund or 30 days exchange on all merchandise with original receipt and in original condition.
- Cash refunds over $200 or debit refunds over $1000 will be refunded by cheque.
- No refund or exchange on merchandise that is worn or scratched.
- Items where additional discounts were negotiated, are final sale.
- No refund or exchange on layaways, all special orders, family rings, custom made items, special order wedding bands and watches that are altered.
For online purchase:
- Merchandise can be returned/exchanged in store or via insured post or courier to Head Office. The product must be received in its original condition with original receipt (unworn, unaltered, has not been sized).
- 7 days refund or 30 days exchange from the date you receive.
- The return package must include all original packaging including Diamond Ring Certificates, Warranties and Guarantees.
- Online purchase send to Head Office for exchange/refund can only be approved after receiving and inspecting the merchandise.
- Returns with no original package or product damaged will not be authorized.
- The shipping charge is non-refundable and customer must pay return shipping using a trackable shipping method.
Please be aware:
- All our women's rings come in standard sizes between 7 to 7 1/2 and can be sized up or down by 2 ring sizes with additional charges (depends on ring selection). Please refer to Repairs Guideline & Price List.
- All our men's rings come in standard size 10 and can be sized up or down by 2 ring sizes with additional charges (depends on ring selection). Please refer to Repairs Guideline & Price List.
- With a purchase of an EPP the ring can be sized once a year at no charge.
If a ring has been sized, the merchandise is no longer acceptable for exchange or return.
Please inform us before you ship!
- Please call Griffin Head Office Location 905-882-0004 OR complete the form on Contact Us page informing that you would like to return the product.